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IT Support FAQ

What does Computer Services & Solutions (CSSI) do?

CSSI is an IT company based in Lexington, Kentucky, in business for more than 30 years. It provides managed IT services and IT support for businesses, including help desk support, cybersecurity, Microsoft 365 and Google Workspace administration, networking, servers, and backup and disaster recovery. CSSI also repairs home computers.

Where is CSSI located, and what areas do you serve?

CSSI’s office is at 431 S. Broadway, Suite 222, Lexington, KY 40508. We support businesses anywhere in the US remotely, and come on site in Lexington, Louisville and Central Kentucky.

Can you support a business outside Kentucky?

Yes. Most IT support happens remotely: help desk, monitoring and updates, Microsoft 365 and Google Workspace, security, backup and compliance work. CSSI already supports clients in other states this way.

What is managed IT, and is it right for a small business?

With managed IT, an outside company acts as your IT department for a monthly fee. It monitors and maintains your computers, servers and network, keeps security and backups current, and gives your staff a help desk to call. For a business without its own IT staff, that is usually more predictable than calling someone only when something breaks.

Do you come on site?

Yes, in Lexington, Louisville and Central Kentucky, when a problem needs hands on the equipment. Most problems are fixed remotely, which is usually faster.

Can you help with CMMC, NIST 800-171 or DFARS compliance?

Yes. CSSI helps manufacturers and defense contractors assess their systems against NIST SP 800-171, write their SSP and POA&M, calculate their SPRS score, and put in place the controls DFARS and CMMC require. See the NIST, DFARS and CMMC compliance page.

Can you take over from our current IT provider?

Yes. Several of CSSI’s clients came to us from another IT provider. Call 859-226-9222 and we will talk through what you have now and how the switch would work.

Do you support Microsoft 365 and Google Workspace?

Yes. CSSI is a Microsoft and Google partner and handles licensing, setup, migrations, security settings and day-to-day administration for both.

Can you help our business with AI?

Yes. CSSI helps businesses control which AI tools employees can use, block or restrict the ones they do not want, and monitor usage so company data stays protected. CSSI also builds custom software and AI agents that automate repetitive tasks and connect the systems a business already uses.

What industries do you work with?

CSSI’s clients include manufacturers, defense contractors, law firms, churches, nonprofits and other organizations.

Do you still repair home computers?

Yes. CSSI repairs laptops, desktops and Macs, and helps with home networking, printers and data recovery. Please call ahead to check availability. See home computer repair.

What are your hours?

Monday to Friday, 9 AM to 6 PM. Please call before visiting.

I’m already a CSSI client. How do I get support?

Call 859-226-9222, use the CSSI support icon on your computer, or see how to open a ticket.

How do I get started?

Call 859-226-9222 or contact us, and we will talk through your current setup and what your business needs.