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Amber Kidwell

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Posts by Amber Kidwell:

How to open Outlook links in Chrome (or any preferred browser)

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The following 2-part tutorial will provide step-by-step instructions including screenshots on how to adjust your settings to allow Outlook to open links in Chrome (or another preferred browser).

If you have noticed a sudden change in which browser Microsoft Outlook uses to open hyperlinks, these simple adjustments to Windows and Outlook settings can help you get back to opening the links in the browser you want.

How to set your default browser in Windows.
How to set your default browser in Outlook.

Setting your default browser in Windows.

First, you will need to ensure that your preferred browser is set as your default.

In the search bar at the bottom of the screen, type default apps and click the Default apps system settings that appears.
Screenshot of Windows 11 desktop search bar and results for the term 'default apps'.

Inside the Default apps, scroll through until you find your preferred browser. For this example, we will be using Google Chrome. Click the preferred browser to open its settings.
Screenshot of Windows 11 desktop window for default apps settings.

Once in the settings, click the Set default button and a check should appear next to the button. You may now close the window by clicking the X in the top right corner.
Screenshot of Windows 11 desktop window for Google Chrome default app settings.

If an issue occurs while making changes to Windows or Outlook settings,
please contact us!

 

Setting your default browser in Outlook.

Now that your preferred browser is set as the default for Windows, you can set it as the default for opening links in Outlook.

Open the Outlook app on your desktop. In the top right corner click File.
Screenshot of the top navigation inside the Microsoft Outlook desktop app.

In the Account Information window, click Options in the bottom left corner.
Screenshot of the left navigation within the File section of the Microsoft Outlook desktop app.

The Outlook Options will pop up in a separate window. In this window, click Advanced from the list of settings on the left side.

Look for the File and browser preferences section. In this section, you will see “Open hyperlinks from Outlook in:” and a dropdown. Click the dropdown and click Default Browser. Lastly, click OK at the bottom right corner to save the settings and close out the window.
Screenshot of the Advanced settings in the Outlook Options window inside the Microsoft Outlook desktop app.

After following the steps above, test that the changes were applied by clicking a link in one of your emails.

  • If the link opened in your preferred browser, then the changes were successful!
  • If the link did not open in your preferred browser, we suggest closing and reopening Outlook to allow for it to refresh. Test the link again and if it does not open in your preferred browser, please review the above steps to ensure every step was followed.

CSSI offers managed Office 365 services including cybersecurity and helpdesk.

If your company is needing managed Office 365 support, contact us!

OneDrive and SharePoint Icons – What Do They Mean?

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When OneDrive or SharePoint is causing you problems, this article is a quick guide for understanding what OneDrive status icons mean.
After looking at these icons, if you need to troubleshoot OneDrive link to SharePoint, contact you I.T. Team.

If your company is in need of an I.T. Team, contact us!

Here are the topics this article covers:
What do icons next to the clock mean for OneDrive (SharePoint)
What do the file explorer icons mean for OneDrive (red X, red line, etc.)

OneDrive Icons at bottom right corner of screen (system tray)

The following Cloud Icons will be located in the system tray at the bottom right corner of the screen.

If the Cloud Icon is not visible, click the arrow to reveal hidden icons.

Blue Cloud

OneDrive is up to date and all file or folder changes have been synced.
No user action is required.

Gray Cloud

OneDrive setup is not complete or the user is not currently signed in.
To sign in, the user can click the icon and follow the prompts or can reach out to your I.T. Team for assistance.

Red Circle with White Line

The user account is blocked.
IF YOU SEE THIS ICON, PLEASE CONTACT YOUR I.T. TEAM.

Gray Circle with White Pause Symbol

The user’s files are not currently syncing.
To resume syncing, click the icon, select More, then select Resume Syncing or reach out to your I.T. Team for assistance.

Red Circle with White X

The file or folder cannot be synced.
IF YOU SEE THIS ICON, PLEASE CONTACT YOUR I.T. TEAM.

White Circle with Two Blue Circular Arrows

    
The file or folder sync is in progress.
No user action is required.

Yellow Warning Triangle on Cloud


The user’s account needs attention.
IF YOU SEE THIS ICON, PLEASE CONTACT YOUR I.T. TEAM.

OneDrive Icons in File Explorer

The following Status Icons are located when viewing SharePoint and OneDrive files from inside File Explorer.

Blue Cloud Outline


The file or folder is only available online and the user must be connected to the Internet to open it.
No user action required, unless unable to connect to the Internet, then contact your I.T. Team.

Green Circle Outline with Green Check


The file or folder has been downloaded and is available, even when offline.
No user action required.

Green Circle with White Check


The file or folder is always available, even when offline.
No user action required.

Two Blue Arrows


The file or folder sync is in progress.
No user action required.

Red Circle with White X


The file or folder cannot be synced.
IF YOU SEE THIS ICON, PLEASE CONTACT YOUR I.T. TEAM.

Lock


The file or folder has settings that prevent it from syncing.
No user action required, unless you are needing the file or folder to sync, then contact your I.T. Team.

Blue Cloud and Gray Person Outline


The file or folder has been shared with other people.
No user action required, unless you are needing to remove access, then contact your I.T. Team.